FAQ2019-09-19T20:44:11+00:00

ASK & WE ANSWER

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

We have many orders being made as we speak and are happy to answer any questions you have! If you have a question that you don’t see answered below please feel free to contact us by email or phone!

Return Policy2019-03-04T19:29:37+00:00

Return Policy

Once the final photo has been sent an approved there is no return. If a order is cancelled a restocking fee will be applied.

Summer Shipping2018-12-28T21:27:49+00:00

Summer Shipping

During the summer months it becomes necessary to not use large amount of chocolate. Whether being local delivery or shipping out of state.

Do recipients have to be present to receive their gift baskets?2018-12-28T21:27:04+00:00

For local deliveries we do need someone to be home at the time of delivery. Unless requested differently by the recipient or sender. For shipped gift baskets it is up the discretion of individual delivery driver.

Can I send a package internationally?2018-12-28T21:26:22+00:00

Can I send a package internationally?

Currently we do not have the availability to ship internationally.

What if the gift is going to a business?2018-12-28T21:25:34+00:00

What if the gift is going to a business? 

If a gift is being shipped (not applying to deliveries locally) to a business, FedEx and UPS will deliver the package to the designated area where they deliver all other packages to the company. This may be a receiving area, a welcome desk, or an administrative desk. Many companies do not allow delivery drivers or people to enter an office in pursuit of a recipient. So once the package has been signed for, it is the companies responsibility to make sure the gift reaches the correct person.

What if the gift is going to a college?2018-12-28T21:24:55+00:00

If a gift is being shipped or delivered to a college, the package most often is delivered to the Campus mail room. This occurs even when an exact address, com, eye with door number, is on the package. This is a security measure most colleges put in place to ensure the safety of their students. Please note: if you select your gift to be delivered on the weekend , it’s delivery can be delayed by this process.

What if the gift is going to a hospital?2018-12-28T21:24:00+00:00

If a gift is being shipped or delivered to a hospital for a patient please note the hospital staff brings the package to the patients room. This process could delay the package from being delivered to a recipient for several hours and, depending on the time of day that it is initially delivered, the package might not get to the recipient until the next day. This process is to ensure the safety and privacy of the patients in the hospital. Please note: if you select your gift to be delivered on the weekend , it’s delivery can be delayed by this process.

How can I make my basket custom?2018-12-28T21:07:22+00:00

We are able to create a custom basket for you by using the details provided in your inquiry with us

What if I don’t have any details to provide for my basket?2018-12-28T21:13:32+00:00

If you don’t have any exact details of what you like to see inside the basket you can go ahead and just give us a theme.

How do I send the same gift to several people?2018-12-28T21:14:29+00:00

When you send your inquiry into less you can let us know if you would like to order multiples of the same price/theme basket.

When will my order shipped after I make the purchase?2018-12-28T21:15:24+00:00

Your order will ship typically around 3 to 5 days after you make payment.

How do I specify an exact delivery date?2018-12-28T21:18:19+00:00

We are able to set up exact delivery dates for local delivery only. When shipping it can very several days.

Can I ship to a P.O. Box? 2018-12-28T21:22:07+00:00

Yes, you may use a p.o. box for TJ gift basket destination. However we recommend shipping to a street address to ensure your gift arrives in perfect condition.

Can I send gifts to Hawaii or Alaska?2018-12-28T21:23:00+00:00

For these shipping destinations please note an additional 3 Days will be needed for standard shipping. And one additional day for express shipping.

Request A Free Quote

Get in contact with us to get a free quote on your next custom gift basket. We offer bull pricing and work with individuals who want to incorporate our services into their own business. Follow the link below, answer the questions and we’ll be able to get back to you with a quote.

Click here
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